{"id":2052,"date":"2020-10-08T09:21:41","date_gmt":"2020-10-08T16:21:41","guid":{"rendered":"https:\/\/www.insureone.com\/knowledge-center\/?p=2052"},"modified":"2025-05-19T13:01:14","modified_gmt":"2025-05-19T20:01:14","slug":"insureone-community-hero-bob-meagher","status":"publish","type":"post","link":"https:\/\/www.insureone.com\/knowledge-center\/ourstories\/insureone-community-hero-bob-meagher\/","title":{"rendered":"InsureOne Community Hero: Bob Meagher"},"content":{"rendered":"\n

In tough times, we see heroes here at Confie, the parent company of InsureOne. And it goes without saying, but the COVID-19 pandemic has had a dramatic \u2014 and in many cases, traumatic \u2014 impact on world culture and business. Many are frightened, confused, some businesses are going under and people challenged to put food on the table and pay the rent.<\/p>\n\n\n\n

The old saying goes, \u201cWhen the going gets tough, the tough get going.\u201d And as the pandemic has proceeded, Bob Meagher of Confie\u2019s InsureOne team has seen the tough get going within his team of some 40 professionals in Oaklawn, Illinois, just outside Chicago.<\/p>\n\n\n\n

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\u201cWe have done so much in the office with contributions from everyone to come together to make sure this is as manageable as possible,\u201d he said. \u201cWe have distanced ourselves, partitioned the offices, closed off the customer facing area. We then built windows to help conduct business with customers so that we can continue working efficiently.\u201d<\/p>\n\n\n\n

When division president Jeff Wingate reached out to Meagher inquiring about standout performers during the pandemic, it was no easy task to narrow the group down.<\/p>\n\n\n\n

\u201cOur entire office has done an incredible job getting through this issue, staying safe and happy,\u201d he said. \u201cIt was really hard to identify just one or two people specifically because so many have come together. But we\u2019ve had some real standouts.\u201d<\/p>\n\n\n\n

Cindy Marroquin, who started at InsureOne just over one year ago, has been one of those standouts, working with various customers in different capacities to ensure they could have the best service possible.<\/p>\n\n\n\n

\u201cShe never complained about the situation, and instead thought about how they can do more for the customers,\u201d Meagher noted. \u201cShe came up with the idea of a customer appreciation monthly drawing and we have done this now for three months, where each customer that comes in is entered to a drawing that we select a winner each month, with each visit counting as one entrance. They then win a $25 gift card, which isn\u2019t the largest amount, but people are very excited and proud to win.\u201d<\/p>\n\n\n\n

Nicole Mansour is a commercial lines\/retail manager who has been with InsureOne for 18 years. Meagher said she has been instrumental in keeping things \u201cmoving forward\u201d as the pandemic has challenged individual families and businesses.<\/p>\n\n\n\n

\u201cShe worked with members of her team and human resources to help create special accommodations for an employee who needed to work from home,\u201d he said. \u201cShe\u2019s also done a great job in keeping in close contact with customers to keep them informed of the status of key issues.\u201d<\/p>\n\n\n\n

As the pandemic has stretched and created further challenges for Meagher and his team, time and time again they have pulled through \u2014 taking up a collection for a local hospital, holding a customer appreciation cookout, and simply making sure that the community and customers have what they need, when they need it.<\/p>\n\n\n\n

Thanks to Bob, Cindy, Nicole and the rest of the team in Oaklawn for being a shining example of what makes an InsureOne Community Hero.<\/p>\n","protected":false},"excerpt":{"rendered":"

In tough times, we see heroes here at Confie, the parent company of InsureOne. And it goes without saying, but the COVID-19 pandemic has had a dramatic \u2014 and in many cases, traumatic \u2014 impact on world culture and business. Many are frightened, confused, some businesses are going under and people challenged to put food […]<\/p>\n","protected":false},"author":12,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[77],"tags":[],"class_list":["post-2052","post","type-post","status-publish","format-standard","hentry","category-ourstories"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.insureone.com\/knowledge-center\/wp-json\/wp\/v2\/posts\/2052"}],"collection":[{"href":"https:\/\/www.insureone.com\/knowledge-center\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.insureone.com\/knowledge-center\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.insureone.com\/knowledge-center\/wp-json\/wp\/v2\/users\/12"}],"replies":[{"embeddable":true,"href":"https:\/\/www.insureone.com\/knowledge-center\/wp-json\/wp\/v2\/comments?post=2052"}],"version-history":[{"count":10,"href":"https:\/\/www.insureone.com\/knowledge-center\/wp-json\/wp\/v2\/posts\/2052\/revisions"}],"predecessor-version":[{"id":4268,"href":"https:\/\/www.insureone.com\/knowledge-center\/wp-json\/wp\/v2\/posts\/2052\/revisions\/4268"}],"wp:attachment":[{"href":"https:\/\/www.insureone.com\/knowledge-center\/wp-json\/wp\/v2\/media?parent=2052"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.insureone.com\/knowledge-center\/wp-json\/wp\/v2\/categories?post=2052"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.insureone.com\/knowledge-center\/wp-json\/wp\/v2\/tags?post=2052"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}